Effective date: 10 August 2026
This User Agreement (“Agreement” or “Terms”) governs access to and use of Roomsing software, web applications, Guest interfaces and related digital services.
The Service is provided by:
SAGNA PROPERTIES LIMITED
Private Limited Company incorporated under the laws of the Republic of Cyprus
Company Registration No.: HE 478223
Email: hi@roomsing.com
Hereinafter referred to as “Roomsing”, “Company”, “we”, “us” or “Service Provider”.
The person accessing or using Roomsing is referred to as the “User”.
Roomsing means the software platform, web applications, Guest interfaces, APIs and related technological services provided under the Roomsing brand.
User means an individual accessing or using Roomsing.
Guest means an individual using or intending to use accommodation services provided by an Accommodation Provider.
Accommodation Provider means a hotel, serviced-apartment operator, property-management company, accommodation owner or other organisation providing accommodation and using Roomsing technology.
Account means a personal account or Guest interface made available within Roomsing.
Services means functionality provided through Roomsing, which may include:
Roomsing grants the User a limited, non-exclusive, non-transferable and revocable licence to use the relevant Roomsing software and Services for their intended purpose and in accordance with these Terms.
The licence does not transfer ownership of Roomsing software or intellectual-property rights to the User.
Where affirmative acceptance is required, the User may accept these Terms by:
If the User does not accept these Terms, the User should not use functionality requiring acceptance.
Roomsing is a technology provider.
Unless expressly stated otherwise, Roomsing:
The Accommodation Provider determines matters including:
Roomsing provides technological infrastructure enabling the Guest and Accommodation Provider to interact digitally.
Roomsing does not accept or process payments from individual Users or Guests.
Roomsing does not act as:
Roomsing does not collect or store Guest payment-card credentials for payment of accommodation.
Any payment or other financial settlement relating to accommodation or services is made outside Roomsing directly between the Guest and the relevant Accommodation Provider or through an external service selected independently by the Accommodation Provider.
Any dispute concerning an accommodation payment, refund, deposit or other financial settlement should therefore be addressed to the Accommodation Provider or the relevant external provider, as applicable.
Certain Services may require an Account or personalised Guest interface.
The User must provide information that is accurate and reasonably complete.
Roomsing may use authentication methods including:
The User must take reasonable measures to prevent unauthorised access to their Account and credentials.
Roomsing may enable Accommodation Providers to conduct online check-in and Guest registration.
Depending on the applicable requirements, a Guest may be asked to provide:
The User must not intentionally provide false, forged or misleading information or documents.
Roomsing provides the technological functionality through which such information may be submitted.
The Accommodation Provider determines whether information supplied by the Guest is sufficient for registration or check-in.
Roomsing does not process biometric data for the purpose of uniquely identifying a person.
Roomsing does not:
A photograph contained in an identity document is treated as part of that document and is not used by Roomsing to create a biometric identification template.
Roomsing may allow Users to:
Reservation information may originate from:
The Accommodation Provider remains responsible for the commercial terms of the accommodation booking.
Roomsing may integrate with smart locks, gateways and access-control systems.
The User may receive:
The User must not intentionally provide such credentials to unauthorised persons.
Digital access may depend on third-party systems, internet connectivity, mobile networks, Bluetooth, electricity or other technology outside Roomsing’s reasonable control.
Where digital access fails, the Accommodation Provider remains responsible for providing the Guest with access to the accommodation in accordance with its obligations to the Guest.
Roomsing may enable Accommodation Providers and Users to exchange, complete or sign documents electronically.
Roomsing may record technical information associated with an electronic action, including:
The legal effect of a particular electronic document or electronic signature depends on applicable law, the type of document and the circumstances of its use.
The User must:
The User must not:
Except where expressly permitted by mandatory applicable law, the User may not:
Roomsing may provide AI-assisted functionality enabling Accommodation Providers to communicate with Guests.
Such functionality may assist with:
AI-generated information may occasionally be inaccurate, incomplete or outdated.
For important matters concerning accommodation, access, cancellation, safety or emergencies, the Guest should verify information with the Accommodation Provider where appropriate.
Roomsing AI functionality does not perform biometric identification.
Roomsing and/or the Accommodation Provider may send operational communications necessary to provide the relevant Service, including:
Operational communications are distinct from marketing communications.
Acceptance of this Agreement does not constitute consent to optional marketing.
Where consent is legally required for marketing, it will be requested separately.
Where Roomsing allows a User to upload or create content, the User retains intellectual-property rights lawfully held in that content.
The User grants Roomsing a non-exclusive licence to store, reproduce, transmit and technically modify such content only to the extent reasonably necessary to provide, secure and operate the Roomsing Service.
This does not grant Roomsing an unrestricted right to use private User content for unrelated advertising or publication.
Roomsing software and related materials, including:
are protected by applicable intellectual-property law.
Rights are owned by SAGNA PROPERTIES LIMITED or applicable licensors unless otherwise stated.
No ownership rights are transferred to the User.
Roomsing may integrate with third-party services including:
Third-party services may be governed by their own terms.
Roomsing is not responsible for acts or omissions independently performed by another service provider except where liability cannot legally be excluded.
Roomsing takes reasonable measures to maintain availability and security.
Temporary interruptions may occur because of:
Roomsing does not guarantee uninterrupted operation of every function.
Nothing in this section limits mandatory consumer rights.
Roomsing may restrict or suspend access where reasonably necessary because of:
Where appropriate and reasonably practicable, Roomsing will provide notice of material suspension or termination.
The User may stop using Roomsing at any time.
Personal Data processed in connection with Roomsing are handled in accordance with the Roomsing Privacy Policy.
Depending on the circumstances:
Where SAGNA PROPERTIES LIMITED independently determines the purposes and means of processing, it may act as Data Controller.
Roomsing:
Roomsing may use cookies or similar technologies required for:
Where consent is required for optional analytics or marketing technologies, such technologies will be used subject to the applicable consent requirements.
Further information is provided in the Privacy Policy and/or Cookie Policy.
Nothing in this Agreement excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Roomsing is responsible for the digital technology services it provides.
Roomsing is not responsible for obligations independently belonging to an Accommodation Provider, including:
Nothing in this Agreement limits mandatory consumer rights.
Where the User acts as a consumer, nothing in this Agreement limits rights provided by mandatory consumer-protection legislation.
If a provision of this Agreement conflicts with mandatory consumer law applicable to the User, the mandatory provision prevails to the extent of that conflict.
Roomsing may amend this Agreement for legitimate reasons including:
Where applicable law requires prior notification of material changes, Roomsing will provide appropriate notice.
Changes will not retroactively remove mandatory rights already accrued by a consumer.
This Agreement is governed by the laws of the Republic of Cyprus, subject to applicable mandatory provisions of European Union law.
If the User is a consumer, this choice of law does not deprive the User of protection afforded by mandatory provisions of law that would otherwise apply under applicable conflict-of-law rules.
Users are encouraged to contact Roomsing first regarding disputes relating directly to the Roomsing Service:
hi@roomsing.com
Issues relating to the accommodation itself or financial settlements with the Accommodation Provider should normally be addressed directly to the Accommodation Provider.
Subject to mandatory consumer jurisdiction rules, disputes directly involving SAGNA PROPERTIES LIMITED shall be subject to the jurisdiction of the competent courts of the Republic of Cyprus.
SAGNA PROPERTIES LIMITED
Company Registration No.: HE 478223
Email: hi@roomsing.com
© 2026 SAGNA PROPERTIES LIMITED / Roomsing. All rights reserved.
